Quick Custom Intelligence (QCI) Unveils Groundbreaking AGI55 Platform at Global Gaming Expo – introducing over 3,000 new feature enhancements!
SAN DIEGO, Oct. 02, 2024 (GLOBE NEWSWIRE) — Quick Custom Intelligence (QCI), the global leader in real-time operational intelligence for the gaming industry, is proud to announce the launch of AGI55, the latest evolution of its groundbreaking QCI Enterprise Platform. Set to debut at the Global Gaming Expo (G2E) in Las Vegas, AGI55 harnesses the power of advanced artificial generative intelligence (AGI) to redefine player development, marketing, and gaming operations.
Building on the success of AGI54 that was introduced earlier this year, AGI55 represents a monumental leap forward. Offering an even more robust comprehensive set of tools, the industry-leading platform’s flexibility, scalability, and adaptability are elevated to new levels in AGI55. The initial installations of AGI55 will be completed prior to G2E, with full deployment across the first adopters by the end of October.
Incorporating powerful AGI capabilities and innovation across all functionalities of the platform, AGI55 brings together a powerful arsenal of tools, including QCI Dispatch, QCI Slots, QCI Marketing, QCI Host, and QCI Player, making it the most comprehensive operational tooling platform for industry operators. According to Andrew Cardno, Chief Technology Officer and Co-founder of QCI, “The innovations in AGI55 are even more extensive than our last release, with over 3,000 new feature enhancements including many patented innovations. We’ve introduced significant advancements, including the QCI Go platform, which offers the QCI Dispatch mobile interface for slot attendant management, jackpot handling, machine alerts, and seamless support for high-value guests on the casino floor.”
The QCI Go platform, a key innovation of AGI55, provides casinos with real-time operational insights to improve guest engagement and efficiency and has been expanded to offer full event management capabilities. “QCI Go is leveraging data to make your 360 degree real-time operations smarter. From guest interactions to live events on the gaming floor, we’re providing a toolset that enables operators to make real-time, data-driven decisions,” Cardno added.
Another highlight of AGI55 is the complete overhaul of the QCI Marketing suite. The platform now features dynamic metrics built directly from core data, addressing the diverse marketing needs of over 250 resorts worldwide—a significant increase from last year’s 150 resorts. “Our growth has been phenomenal, and with that comes a wide range of unique customer requirements. To accommodate those needs, we’ve reengineered our marketing stack to include dynamic metrics that allow for more adaptable, layered marketing strategies,” said Cardno.
To further enhance marketing capabilities, AGI55 integrates with Maropost, offering omnichannel communication tools that streamline personalized marketing efforts. “From end-to-end marketing to one-on-one communications, AGI55 ensures a seamless feedback loop directly into the database,” Cardno explained. “Our new host predictive model is particularly exciting. It helps solve the challenge of identifying the best communication channels for different customer segments, optimizing host interactions for greater effectiveness.”
AGI55 extends beyond gaming, offering expanded support for retail and food & beverage operations. With its advanced integration capabilities, the platform now connects operational data across departments, helping resorts optimize everything from restaurant management to guest services. “We’re doing significant work in the retail space, with hundreds of restaurants now utilizing our platform. This has allowed us to enhance capabilities for food and beverage operations, offering resorts a more complete view of how their various departments interact and influence the gaming floor.”
“AGI55 represents the next evolution in hospitality intelligence, powered by industry-leading AI that enables our customers to unlock their data like never before,” stated David Jacques Farahi, Executive Chairman of Quick Custom Intelligence. “As the global leader in gaming operational intelligence, QCI is at the forefront of innovation, providing tools that not only drive operational efficiency but also significantly enhance profitability. From optimizing labor to refining marketing reinvestment, AGI55’s AI-driven capabilities empower our users to achieve measurable gains across every aspect of their business.”
