May 10, 2021

Lynette O’Connell Joins Quick Custom Intelligence

Quick Custom Intelligence (“QCI”) announced today seasoned casino marketing executive Lynette O’Connell joined their growing team as the Vice President of Customer Success. Lynette will focus on optimizing the customer’s journey post-installation, helping them develop best practices and working with them to measure success and see the return on investment in their QCI tools.

“I am very excited to be joining the QCI team as the Vice President of Customer Success,” Lynette said, adding that she was “thrilled to be working with such a great team at QCI under the senior leadership of Ralph and Andrew and to be working with such a great product. From the first time I experienced the product, I found it easy to use, clean and intuitive, and knew the great potential it had to yield a positive impact on our client’s business.”

“We are thrilled to have Lynette join our team,” said Dr. Ralph Thomas, CEO of QCI, who went on to say, “adding a seasoned casino veteran like Lynette to the team demonstrates our commitment to our customers to deliver a proven product with unequaled client service during installation, training and implementation.”

ABOUT Lynette O’Connell

Lynette O’Connell’s expertise is comprised of 20 years of high-volume gaming operations experience in CRM, database marketing, analysis, and loyalty club development. She has worked for some of the largest casino operators in the country including Caesar’s Entertainment and Boyd Gaming. She leads the QCI customer success team as well as being the customer advocate at QCI, focused on customer adoption, best practices, gathering feedback and working to ensure that the customer’s goals are achieved.


The QCI Platform aligns player development, marketing and gaming with powerful real-time operational tools developed for the gaming industry. QCI has installed their ground-breaking, highly configured software in over 400 locations across four continents. QCI products provide tooling for gaming operators managing over $8 billion in annual gross gaming revenue. QCI products are built on the QCI Platform, a best-in-class on-premises, hybrid or cloud-based solution that enables fully coordinated activities across your gaming operation.


Quick Custom Intelligence (QCI) is a leading provider of business intelligence solutions to the gaming industry. Their data-driven software allows for quick, informed decisions in the ever-changing world of the casino industry. QCI solutions assist casinos in their efforts to optimize resources and profits, manage marketing campaigns and increase customer loyalty. QCI was founded by Dr. Ralph Thomas and Mr. Andrew Cardno.  Based in San Diego, QCI also has offices in Las Vegas, St. Louis, Dallas & Chicago. Main phone number: (858) 299.5715.

Source: Quick Custom Intelligence