One platform.
One view.
Align marketing, player development, and casino operations around one view of your customer data.
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Our Customers
Dan Ingster
Vice President of Gaming Operations for Seminole Hard Rock Support Services
“This QCI Enterprise Platform rollout will unlock new ways to ensure and exceed the entertainment experience guests expect when visiting Hard Rock and Seminole Gaming casinos”
John Kirk
Vice President of Player Development
Hard Rock Hotel & Casino Sacramento
“Rarely do operators have the opportunity to actually develop the software they use to manage their business. With QCI, we have the luxury of driving the development of the product, which enables us to customize functionality that exactly fits our needs. The QCI team’s commitment to meet on a weekly basis and deliver upgrades every six weeks separates them from any other software provider. With QCI, you are not forced to compromise on functionality. They provide us with the tools we need to identify our soft spots and drive business,”
George Goldhoff
President of Hard Rock Casino Cincinnati
“Customizing a solution that supports our host team and their day-to-day performance was an important factor in selecting QCI. Their tool helps our CRM efforts from beginning to end by identifying qualified players, managing daily workflow, understanding worth and reinvestment, and reporting player performance’s overall view and progress. QCI allows us to hold our hosts accountable for driving results.”
Mary Jewett
Director of Marketing for Angel Of The Winds Casino Resort
“We absolutely love the QCI Host product. The host application has streamlined, organized and made the host team more efficient. With the ability to easily query player data, schedule tasks and track performance, the tool has made our host team at least 20% more productive.”
David Farahi
QCI Board Member and Former Chief Operating Officer of Monarch
“Monarch Casino & Resort Inc. has a deep commitment to innovative technology and has always worked to identify industry-leading tools that drive top-line revenue growth. QCI is certainly that tool today! Having worked with Andrew Cardno and Dr. Ralph Thomas for over a decade, we can say they have outdone themselves with QCI, building their most efficient, most intuitive tool yet. We have selected the full QCI Platform to empower our team through player development, analytics, and marketing. Leveraging the QCI Platform has driven substantial operational enhancements across our properties. We look forward to a long and fruitful relationship with the QCI team as they work with us to configure their tools to meet our specific needs.”
Donovan York
Corporate Director of Slot Operations
Route 66 Casino Hotel
“Quick Custom Intelligence allows us nearly instantaneous access to a seemingly endless array of slot analytics. With QCI, we’ve improved efficiencies, decisions, and revenue potential, all while providing the ultimate gaming experience for our guests.”
Trevor Taylor
Director of Marketing
Route 66 Casino Hotel
“QCI Host has a variety of features that are useful for our Player Development staff, allowing them to access actionable data quickly. Once we ask the right questions through the tool’s queries, actions can be assigned, managed, and reported for profitability and progress. Additionally, knowing our best players’ behaviors and preferences is invaluable to delivering a true VIP experience.”
Spontaneous Quotes
“Devotion Score:
That's a great way to think of customer loyalty to a slot machine, I never thought of that."
“The data is so clean compared to what I’m used to looking at.“
“After years of searching, I have finally found a slot analytics tool that provides the perfect combination of ease-of-use and functionality."
“Knowing our players’ behaviors and preferences is invaluable to delivering a true VIP experience."
“Quick Custom Intelligence allows us nearly instantaneous access to a seemingly endless array of slot analytics."
“One of the BEST TOOLS our company has right now:"
“I’m excited to use it.
This will make me the Jason Bourne of the casino business!"
“This is 500 years ahead
of anything else."
“This is a thing of beauty.
Thank you so much!"
“Powerful tool for making changes to the floor“
"If we use just 10% of the application, We will already be WAY ahead of the game!"
"QCI has been a great tool for keeping track of our Host production."
"QCI's proven tool has eliminated the daily stress out of managing my data."
"Now I can spend my day making informed decisions and taking action instead of verifying my data."
Purpose-built to manage loyalty member data, member transactions, and more across your property.
The market leader.
250,000
Providing tooling to over 250,000 gaming machines globally
20%
Increase in host productivity after implementing QCI tools.
$35 billion +
In annual gross gaming revenue is managed by operators using QCI tools.
125
QCI is licensed in over 125 jurisdictions.
550
Over 550 sites worldwide
250+
250+ Casino Resorts in North America.
Our tradition of trust.
QCI is a proud member of the National Indian Gaming Association (NIGA). QCI provides world-class tools Tribal Nations use to improve gaming revenues and deliver superior player experiences.
QCI Wins the Transformation Award
Jeannie Caruso, CEO of Gaming & Leisure, expressed her high regards for QCI, stating, “Congratulations to QCI! It is no surprise that Andrew Cardno and team at Quick Custom Intelligence (QCI) once again took home one of the annual industry awards for QCI’s outstanding performance in the category of transformation, praising QCI’s efforts to dramatically change the gaming and hospitality industry’s technology landscape.
This award is one of the most coveted awards in our industry as honored by the G&L Board and Roundtable Colleagues. This collective group represents a vast majority of gaming and hospitality technology and services domestic spend, giving great depth and weight in the well-deserved honoring of QCI this year.”
QCI Wins the 23rd Annual GGB Gaming & Technology Award
“The technology associated with the quality of the nominations for the GGB Gaming & Technology Awards is breathtaking,” says Roger Gros, publisher of Global Gaming Business magazine. “The innovations represented have accelerated rapidly and improved as gaming seeks more unique and interesting ways to create products and services that please customers.
“As always, it’s quite difficult to evaluate the most innovative and unique products. The judges for the GGB Gaming & Technology Awards are some of the most skilled, dedicated and respected executives in the business, so their opinion carries a great deal of weight. The winners of this year’s edition beat out some amazing competition and demonstrated true innovation.”
Innovative technology for Innovative casinos
“Every year, we are impressed with the quality of the nominations for the GGB Gaming & Technology Awards,” says Roger Gros, publisher of Global Gaming Business magazine. “This year was no different. The innovation has accelerated following the pandemic and also has improved as gaming seeks more unique and interesting ways to create products and services that please customers.
“And again, as in years past, it’s quite difficult to evaluate the most innovative and unique products. The judges for the GGB Gaming & Technology Awards are some of the most skilled, dedicated and respected executives in the business, so their opinion carries a great deal of weight. The winners of this year’s edition beat out some amazing competition and demonstrated true innovation.”
Helping lead
industry leaders.
QCI is the proud 2022 winner of Gaming & Leisure Magazine’s prestigious Industry Excellence Award for Deep Understanding of the Customer. This award recognizes leaders who provide industry solutions to help casino owners understand players on a profound level. “QCI deeply knows their customer,” said Jeannie Caruso, CEO of Gaming & Leisure, “I wouldn’t expect anything less from the genuinely brilliant Andrew Cardno.”
Software for industry leaders developed by industry experts.
“Congratulations to QCI on their Industry Excellence Award for Deep Understanding of the Customer. ‘Know thy customer’ is important in any business, but vital in our industry,” stated Jeannie Caruso, CEO, Gaming & Leisure.
Start growing.
Discover how Quick Custom Intelligence can
take your gaming business to new heights.